By entering, connecting, using, or creating an account on this website (www.trastain.com) and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the "Platform"), including without limitation any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the "Terms"), including these Terms, terms of our Privacy Policy available at www.trastain.com/privacy, and our Refund & Cancellation Policy available at www.trastain.com/refund, and you agree to be bound by them and to comply with all applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and Trastain for Tourism Marketing (hereinafter referred to as "Trastain", "Company", "we", "us", "our") with reference to the use of this Platform. Please read these terms before booking any accommodation or listing any property on our Platform. You become a user of the Platform ("User" or "you") by entering, using, browsing, or registering on the Platform. Users include both Guests (those seeking accommodation) and Hosts (those offering accommodation). As a User, you agree and undertake to comply with the provisions of these Terms. You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. If you do not agree to these Terms, then you may not use the Platform. Trastain reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform following any modifications confirms that you have read, accepted, and agreed to be bound by such modifications.

For the purposes of these Terms, the following definitions apply: "Accommodation" means any property, room, apartment, villa, or other dwelling listed on the Platform for short-term rental. "Booking" means a confirmed reservation for Accommodation made through the Platform between a Guest and a Host. "Guest" means any User who books or intends to book Accommodation through the Platform. "Host" means any User who lists their property or Accommodation on the Platform for short-term rental. "Listing" means an Accommodation that a Host has made available for booking on the Platform, including all descriptions, photos, amenities, house rules, pricing, and availability. "Service Fee" means the fee charged by Trastain for facilitating the Platform services (Guest Service Fee: 5-8%; Host Service Fee: 3%). "Accommodation Fee" means the total price for the Accommodation set by the Host, including nightly rate, cleaning fees, and any additional charges. "Total Amount" means the Accommodation Fee plus Service Fees plus any applicable taxes. "Content" means any text, photos, videos, reviews, messages, or other materials posted on the Platform by Users.

3.1 Platform Purpose The Platform allows its Users who agree to the Terms to search for, list, and book short-term rental Accommodations. The purpose of this Platform is to provide a simple and convenient service to Users, linking Guests seeking Accommodation with Hosts offering properties for short-term rental (our "Service"). When you place a Booking with a Host, Trastain acts as a facilitator on behalf of that Host to conclude your Booking through the Platform and to manage your experience throughout the booking process. We have created the Platform to serve as a marketplace for short-term rentals in Egypt and the MENA region. 3.2 Trastain's Role as Intermediary Important: Trastain is not a party to the rental agreement between Hosts and Guests. Trastain does not own, manage, or control any Accommodation listed on the Platform. Trastain is not a real estate agent, property manager, landlord, or insurer. Our role is limited to providing the technology platform that enables Hosts and Guests to connect and transact. Trastain does not independently verify: The accuracy of Listing descriptions, photos, or amenities; The legal right of Hosts to rent their properties; Compliance with local zoning, licensing, or rental regulations; The safety or habitability of any Accommodation; The identity or background of Hosts or Guests beyond our verification procedures. 3.3 Cultural Preference Features Trastain offers unique features designed for the MENA market, including: Female-Only Accommodations; Family-Only Accommodations; Cultural Amenity Filters (prayer rooms, halal kitchens, etc.). These preferences are set by Hosts and respected by Guests. Misrepresentation of guest composition to circumvent these preferences is a violation of these Terms.

4.1 Account Registration A User can create an account on the Platform using their email address, phone number, or social media accounts (Google, Facebook, Apple ID). You will determine your own password, which is personal and confidential. Trastain is not liable for any problems arising from the use or disclosure of your password. By creating an account, you warrant that: You are at least 18 years of age; Any personal information provided is true, accurate, current, and complete; You will notify us immediately of any changes to your personal information; You will not impersonate any other person or use a false name; You have the legal capacity to enter into binding contracts. 4.2 Account Restrictions You are not allowed to register multiple accounts for use by the same person. Violation may result in termination of all your accounts. Your password must be kept confidential and must not be shared. You are responsible for all activities and bookings that occur through your account. 4.3 Identity Verification To maintain trust and safety, Trastain may require identity verification (government-issued ID, selfie verification, phone/email verification; for Hosts: property ownership or rental authorization documents). Failure to complete required verification may limit your access to Platform features. 4.4 Prohibited Uses You may not use the Platform for any unlawful or unauthorized purpose, including: distributing unlawful, defamatory, abusive, threatening, or obscene material; transmitting material that constitutes a criminal offense; interfering with any other person's use of the Platform; attempting unauthorized access; using the Platform for commercial purposes other than as Host or Guest; scraping or circumventing the Platform to make direct bookings.

5.1 Searching and Booking Once you have selected your desired Accommodation, you may submit your booking request by clicking "Book Now" or "Request to Book". Check the information you enter (dates, number of guests, special requests) before confirming; modifications after booking may be subject to the Host's cancellation policy. Bookings may be Instant Book (immediately confirmed) or Request to Book (subject to Host approval within 24 hours). You will receive a confirmation email and in-app notification once confirmed. 5.2 Guest Responsibilities As a Guest, you agree to: Treat the Accommodation with respect and care; Comply with all House Rules set by the Host; Not exceed maximum occupancy; Not host parties without explicit Host permission; Check out by the time specified; Report any damage or issues immediately; Not engage in illegal activities; Respect neighbors and maintain reasonable noise levels. 5.3 Liability for Damages Guests are liable for any damage to the Accommodation, its contents, or common areas caused during their stay. Hosts may claim damages through Trastain's Resolution Center, and Guests agree to cooperate with any investigation.

6.1 Listing Your Property By listing an Accommodation on Trastain, you represent and warrant that: You are the legal owner or have legal authority to rent it (with documentation); The Listing description, photos, and amenities are accurate and not misleading; The property complies with all applicable local laws, zoning, and building codes; You have all necessary permits, licenses, or registrations for short-term rentals; The property is safe, habitable, and free from hazards; You have appropriate insurance for short-term rental activities. 6.2 Host Responsibilities As a Host, you agree to: Maintain the Accommodation in clean, safe, habitable condition; Provide all amenities listed; Respond to booking requests within 24 hours; Honor all confirmed Bookings; Provide accurate check-in instructions and access; Be available or designate a contact for emergencies; Not discriminate against Guests; Comply with all applicable tax obligations. 6.3 Pricing and Fees Hosts set their own nightly rates and may include additional fees. Trastain charges a Host Service Fee of 3% deducted from the payout. Hosts receive payouts 24 hours after Guest check-in (standard) or 24 hours after checkout (new Hosts). 6.4 Host Cancellations Host cancellations are strongly discouraged. If you cancel a confirmed Booking: A cancellation fee of EGP 500 or 10% of booking value (whichever is higher) will be charged; An automated review noting the cancellation will appear on your profile; Your calendar will be blocked for the cancelled dates; Repeated cancellations may result in listing suspension or account termination.

7.1 Payment Processing All payments on Trastain are processed in Egyptian Pounds (EGP) through our licensed payment partners (Paymob, Fawry, etc.). We accept: Credit and Debit Cards (Visa, MasterCard, Meeza); Mobile Wallets (Vodafone Cash, Orange Cash, Etisalat Cash, CIB Smart Wallet); Fawry payment points; Bank transfers. There are no currency conversion fees on Trastain. 7.2 Service Fees Guest Service Fee: 5-8% (added to booking). Host Service Fee: 3% (deducted from payout). Payment processing is included and absorbed by Trastain. 7.3 Taxes Hosts are solely responsible for determining and fulfilling their tax obligations (income tax, VAT, tourism-related taxes). Trastain may be required to collect and remit certain taxes on behalf of Hosts as required by Egyptian law. Users are advised to consult a tax professional.

8.1 Guest Cancellations You can cancel a booking through the Platform. Refund amounts depend on the Host's chosen cancellation policy (Flexible, Moderate, or Firm) and the timing of your cancellation. Please refer to our Refund & Cancellation Policy at www.trastain.com/refund for complete details. Important: Under Egypt's Consumer Protection Law No. 181 of 2018, the 14-day right of withdrawal for e-commerce transactions does NOT apply to accommodation bookings. 8.2 48-Hour Grace Period Regardless of the Host's cancellation policy, Guests may cancel for a full refund if: The cancellation is made within 48 hours of booking, AND The check-in date is at least 14 days away. 8.3 Extenuating Circumstances Trastain may override cancellation policies in extraordinary circumstances, including death or serious illness of the Guest/Host or immediate family, natural disasters, government travel restrictions, or the property becoming uninhabitable. Documentation is required.

9.1 Reviews After each completed stay, both Guests and Hosts may leave reviews. Reviews must be honest, accurate, and based on actual experiences. Reviews may not contain: False or misleading statements; Personal attacks, harassment, or discriminatory content; Content unrelated to the stay; Confidential or private information. Reviews are published after both parties have submitted or after 14 days, whichever is first. Trastain may remove reviews that violate these guidelines. 9.2 User Content License By posting Content on the Platform, you grant Trastain a worldwide, non-exclusive, royalty-free license to use, copy, modify, display, and distribute such Content for the purpose of operating and promoting the Platform. You represent that you own or have the right to grant this license.

10.1 Platform "As Is" The Platform is provided "as is" and "as available" without warranties of any kind. Trastain does not warrant that the Platform will be uninterrupted, secure, or error-free. 10.2 Limitation of Damages To the maximum extent permitted by Egyptian law, Trastain shall not be liable for: Any indirect, incidental, special, consequential, or punitive damages; Loss of profits, data, or goodwill; Personal injury, property damage, or losses arising from Accommodations; The conduct of any Host, Guest, or third party. Trastain's total liability shall not exceed the greater of (a) the fees paid by you in the 12 months preceding the claim, or (b) EGP 10,000.

11.1 Resolution Center Disputes between Guests and Hosts should first be resolved directly between the parties through Trastain's Resolution Center. If direct resolution fails, either party may request Trastain's mediation within 60 days of checkout. 11.2 Trastain's Mediation Trastain may, at its sole discretion, mediate disputes regarding: Damage claims; Refund requests; Listing accuracy disputes; House rule violations. Trastain's determination shall be final and binding regarding amounts held or payable through the Platform. Users retain the right to pursue legal remedies in court.

12.1 Termination by User You may terminate your account at any time by contacting us through the Platform. Account deletion requests are processed within 30 days. Note that you cannot delete your account if you have pending bookings, active stays, or outstanding payments. 12.2 Termination by Trastain Trastain may suspend or terminate your account immediately if you: Violate these Terms or any Trastain policy; Engage in fraudulent, illegal, or harmful conduct; Receive multiple negative reviews or complaints; Pose a risk to the safety of other Users; Fail to pay amounts owed to Trastain or other Users.

The Platform, including its design, features, content, and trademarks ("Trastain", logo, etc.), are owned by Trastain and protected by Egyptian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform without written permission.

Your privacy is important to us. Please review our Privacy Policy at www.trastain.com/privacy, which explains how we collect, use, and protect your personal information in compliance with Egypt's Personal Data Protection Law No. 151 of 2020.

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Cairo, Egypt.

These Terms are available in both English and Arabic. In the event of any discrepancy between the two versions, the Arabic version shall prevail for Users in Egypt.

For questions or concerns regarding these Terms, please contact: Trastain Trastain for Tourism Marketing 44 Ahmed Mohamed Ibrahim St., Nasr City, Cairo, Egypt General Inquiries: info@trastain.com Legal Department: legal@trastain.com Customer Support: support@trastain.com Website: www.trastain.com